General Information

Terms of Use

Welcome to our website, thegoodmoodgifts.com! By using our website, you agree to the following terms of use.

Content

All content on our website, including but not limited to text, images, graphics, and logos, is the property of our company and is protected by copyright law. You may not use any content from our website without our prior written consent.

User Conduct

You agree to use our website only for lawful purposes and in a manner that does not infringe upon the rights of others. You may not use our website to transmit or distribute any material that is unlawful, harmful, defamatory, or otherwise objectionable. You also agree not to interfere with the operation of our website or to use any automated means to access our website.

Privacy

We take your privacy seriously and are committed to protecting your personal information. Please see our Privacy Policy for more information. If you are a California resident, please see our California Privacy Notice for additional information on your privacy rights.

Links

Our website may contain links to third-party websites that are not owned or controlled by our company. We are not responsible for the content or privacy practices of these third-party websites.

Disclaimers

Our website is provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied. We make no warranties or representations about the accuracy or completeness of the content on our website. We may make changes to the content on our website at any time without prior notice.

Dispute Resolution

Any dispute arising out of or in connection with your use of our website shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted in the state in which our company is located, and the decision of the arbitrator shall be final and binding on all parties.

Governing Law

These terms of use shall be governed by and construed in accordance with the laws of the state in which our company is located.

Limitation of Liability

In no event shall our company be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website. This includes but is not limited to damages for loss of profits, data, or other intangibles. We shall not be liable for any damages resulting from the use or inability to use our website or from any content posted on our website by us or by any third party.

Indemnification

You agree to indemnify and hold our company harmless from any claims, damages, or losses arising out of or in connection with your use of our website.

Changes

We reserve the right to update or modify these terms of use at any time without prior notice. Your continued use of our website after any such changes constitutes your acceptance of the new terms.

Notice to California Residents

Under California Civil Code Section 1789.3, California residents are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 N. Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

Contact Us

If you have any questions or concerns about these terms of use, please contact our customer service team.

Thank you for using our website!

Return & Refunds

We take pride in creating unique, custom gift boxes that are tailored to your specific needs and preferences. Due to the custom nature of our products, we do not offer refunds or cancellations once an order has been placed. All orders are final.

If a gift is returned to us due to an incorrect or incomplete shipping address, we will notify you via email. You will have 5 business days to respond with a new shipping address. If we do not receive a response within this timeframe, your order will be cancelled and a new shipping fee will be charged if you choose to have the gift re-shipped.

We understand that sometimes items may arrive damaged due to shipping or other unforeseen circumstances. If this happens, please contact us immediately and we’ll work with you to send a replacement item at no additional cost.

Please note that we cannot be held responsible for damage or loss of items that occur after delivery, or for delays in delivery caused by factors outside of our control (such as weather, holidays, or carrier delays).

If you have any questions about our returns or refund policy, please don’t hesitate to contact our customer service team. We’re always happy to help!

Privacy Policy

We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and manage your personal information when you use our website or purchase gift boxes from us.

Information We Collect

We collect personal information that you provide to us when you create an account, place an order, or contact us with questions or concerns. This information may include your name, email address, phone number, shipping address, and payment information.

We also automatically collect certain information when you visit our website, such as your IP address, browser type, and pages viewed. This information is used to improve our website and provide a better user experience.

How We Use Your Information

We use your personal information to process your orders, communicate with you about your orders, and personalize your shopping experience. We may also use your information to improve our website, send you promotional emails or newsletters, and respond to your inquiries or feedback.

We may share your personal information with third-party service providers, such as payment processors or shipping companies, in order to fulfill your orders. We do not sell or rent your personal information to third parties for marketing purposes.

We may also disclose your personal information if required by law, or if we believe that such disclosure is necessary to protect our rights, property, or safety.

Security Measures

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We use industry-standard encryption technology to protect your payment information when you make a purchase on our website.

However, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.

Your Rights

You have the right to access, correct, or delete your personal information that we have collected. You may also opt-out of receiving promotional emails or newsletters from us at any time.

If you have any questions or concerns about our Privacy Policy or the way we handle your personal information, please contact us at contact@thegoodmoodgifts.com.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

Effective Date

This Privacy Policy is effective as of April 1, 2023.

Contact Us

Have something on your mind you’ld like to check with us? We’re available 9:00am – 5:00pm EST, Monday through Friday to connect with you through an email or live chat.

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FAQs

What types of products do you offer?

We specialize in creating curated gift boxes that your loved ones would find valuable. Our gift boxes can include a variety of items such as gourmet foods, chocolates, personal care products, spa products, and more. We also offer a selection of pre-made gift boxes for those who prefer a ready-to-go option.

How do I order a gift box?

To order a gift box, simply browse our selection of gift boxes and choose the one that best suits your needs. Customize the packaging and content, and add it to your cart. Then, proceed to checkout and enter your shipping and payment information. We’ll take care of the rest!

How long does it take to receive my gift box?

Shipping times vary based on your location and the shipping method you select. We offer standard shipping and expedited shipping options, with estimated delivery times provided at checkout. Please note that all orders must be placed before noon EST to meet our shipping timeline.

Can I include a personalized message in my gift box?

Yes, you can include a personalized message for your recipient when you order a gift box. During check out, you will be able to select a complimentary gift card out of multiple card design options to fit your occasion and you will be able to enter your message. Your message will be printed on your card selection and your card will be delivered together with your box.

Can I return or exchange a gift box?

Due to the custom nature of our gift boxes, we do not offer refunds or cancellations once an order has been placed. However, if an item arrives damaged or if there is an issue with your order, please contact our customer service team and we’ll work with you to replace it.

Can I track my order?

A: Yes! Once your order has shipped, we’ll send you a confirmation email with tracking information so you can easily track your package.

Do you offer international shipping?

At this time, we only ship within the US and do not offer international shipping. We apologize for any inconvenience this may cause.

How can I contact your customer service team?

You can contact us via email at contact@thegoodmoodgifts.com, or live chat on our website. You can also reach out through the contact form on our website. Our customer service team is available Monday through Friday from 9am to 5pm EST. We’re always happy to help with any questions or concerns you may have.

Become a Supplier

Thank you for your interest in becoming a supplier for The Good Mood Gifts! We are always on the lookout for unique and high-quality products that can bring joy and positivity to our customers.

As a supplier for The Good Mood Gifts, you will have the opportunity to showcase your products to a wider audience and be part of a growing community that values happiness and well-being. We are committed to working with suppliers who share our vision and values, and who are passionate about delivering exceptional products and experiences to our customers.

If you think your products would be a good fit for The Good Mood Gifts, we would love to hear from you! Please reach out to us at contact@thegoodmoodgifts.com and provide us with some information about your products, including their features, benefits, and pricing. We will review your submission and get back to you as soon as possible.

Thank you for considering The Good Mood Gifts as your partner in spreading happiness and positivity. We look forward to hearing from you soon!

Shipping Policy

We offer free shipping on select items for delivery within the United States. To see if your item qualifies for free shipping, please check the product page or contact our customer service team.

For orders that do not qualify for free shipping, we offer standard shipping for a fee based on shipping location. Standard shipping generally delivers within 8 days, depending on your location. Please note that this timeline may vary due to factors such as weather, holidays, or other unforeseen circumstances. Be rest assured that we do our best to get your order delivered as fast as possible.

If you need your order to arrive faster, we offer expedited shipping options which include next day delivery and 2-day delivery. Please note that expedited shipping fees are non-refundable.

All orders must be placed before noon EST to meet our shipping timeline. Orders placed after noon EST may be processed the following business day. Once your order has shipped, we’ll send you a confirmation email with tracking information so you can easily track your package.

Please note that we do not currently offer international shipping. We apologize for any inconvenience this may cause.

If you have any questions about our shipping policy or need assistance placing an order, please don’t hesitate to contact our customer service team. We’re always happy to help!

Careers

Thank you for your interest in joining our team. We do not have any roles open right now.

Please follow us on social media to learn about new job postings or check back on this page later.

We look forward to working with you.

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