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FAQs

We specialize in creating curated gift boxes that your loved ones would find valuable. Our gift boxes can include a variety of items such as gourmet foods, chocolates, personal care products, spa products, and more. We also offer a selection of pre-made gift boxes for those who prefer a ready-to-go option.
To order a gift box, simply browse our selection of gift boxes and choose the one that best suits your needs. Customize the packaging and content, and add it to your cart. Then, proceed to checkout and enter your shipping and payment information. We’ll take care of the rest!
Shipping times vary based on your location and the shipping method you select. We offer standard shipping and expedited shipping options, with estimated delivery times provided at checkout. Please note that all orders must be placed before noon EST to meet our shipping timeline.
Yes, you can include a personalized message for your recipient when you order a gift box. Simply enter your message in the “Personalized Message” field during checkout, and we’ll include it in the gift box.
Due to the custom nature of our gift boxes, we do not offer refunds or cancellations once an order has been placed. However, if an item arrives damaged or if there is an issue with your order, please contact our customer service team and we’ll work with you to replace it.
A: Yes! Once your order has shipped, we’ll send you a confirmation email with tracking information so you can easily track your package.
At this time, we do not offer international shipping. We apologize for any inconvenience this may cause.
You can contact us via email at help@thegoodmoodgifts.com, or live chat on our website. You can also reach out through the contact form on our website. Our customer service team is available Monday through Friday from 9am to 5pm EST. We’re always happy to help with any questions or concerns you may have.